Frequently Asked Questions
What is a virtual event?
Like face-to-face events, the main features that draw audiences to virtual events are the educational presentations and booths on the expo floor. Virtual events offer both from the convenience of your desktop without the inconvenience or cost of travel. Attendance is free. All you need to do is register.
How does a virtual event work?
First you must register (free of charge) and input your user name and password. Then on the live dates, simply log into the show from the comfort of your home or office. You must have a PC or Mac that's connected to a high-speed internet connection. Once inside the virtual show doors you'll be able to browse the expo floor, chat with booth staff and other attendees, request samples, buy products, receive show specials, download brochures and other e-literature and view presentations.
What are the show hours?
The live show hours are September 14 - 15, 10am to 7pm EDT. You are able to access the show after hours; however, the booths will not be staffed and fewer attendees will be logged in. We highly recommend that you attend the show during live hours; however, you are still able to access the presentations, send e-mails to booth staff, and visit the booths after hours.
Do I need to pay for the show?
The Natural Products Marketplace Virtual Event is offered FREE to all registrants, so anyone interested in attending the tradeshow or viewing any of our educational sessions is welcome FREE of charge.
Where do I go to attend the show?
Since this is a virtual event, the only place you need to go is in front of your computer!
How long will the event material be available after the live event?
All conference material and expo booths will remain available for registered attendees at no additional costs for 90 days following the closing date of the event. Show specials, sample requests and ability to communicate with exhibitors will only be available during the live event.
What are the System requirements for attending Virtual Shows?
You can easily check if your computer’s system setup is compatible by clicking here: http://vshow.on24.com/view/vts/tys/tys.htm
Who should I contact for technical assistance?
If you are experiencing any issues, please e-mail us at virtualshow.support@on24.com with the subject heading: "Virgo" (If possible, please include a screen capture with your e-mail.) Within the U.S. you may call toll-free (866) 921-8234. The international/toll number is (415) 738-2954.
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