Frequently Asked Questions
What is a virtual event?
A Virtual Event is a gathering of people sharing a common virtual environment on the web, rather than meeting in a physical location. Virtual events are highly interactive and feel a lot like face-to-face events. The main features that draw people to this virtual event are the educational sessions, the booths on the expo floor, show discounts and new products.
Who can attend the virtual event?
The Natural Products Marketplace Virtual Event is only available to retailers. If you are not a retailer, you are not permitted to register and attend the live event.
How does a virtual event work?
First you must register (free of charge) and input your user name and password. Then on the live dates, simply log into the show from the comfort of your home or office. You must have a PC or Mac that's connected to a high-speed internet connection. Once inside the virtual show doors you'll be able to browse the expo floor, chat with booth staff and other attendees, request samples, buy products, receive show discounts, download brochures, view presentations and more.
What are the show hours?
The live show hours are October 5 - 6, 10am to 6pm EDT. You are able to access the show after hours; however, the booths will not be staffed and fewer attendees will be logged in. We highly recommend that you attend the show during live hours; however, you are still able to access the presentations, send e-mails to booth staff and visit the booths after hours.
Do I need to pay for the show?
The Natural Products Marketplace Virtual Event is offered FREE to all qualified registrants. A qualified registrant is anyone who is a retailer.
Where do I go to attend the show?
Since this is a virtual event, the only place you need to go is in front of your computer!
How long will the event material be available after the live event?
All conference material and expo booths will remain available for registered attendees at no additional cost for 90 days following the closing date of the event. Show discounts, sample requests and ability to communicate with exhibitors will only be available during the live event.
What are the System requirements for attending Virtual Shows?
You can easily check if your computer's system setup is compatible by clicking here:
https://vts.inxpo.com/scripts/Server.nxp?LASCmd=AI:4;F:APIUTILS!10&
For additional information about system requirements, click here:
https://presentations.inxpo.com/SharedContent/HTML/Computer_Tips/ComputerTips.htm
Who should I contact for technical assistance?
If you are experiencing any issues, please e-mail us at support@inxpo.com. If it's an urgent matter, contact our afterhours emergency support at technical@inxpo.com or toll free 866-455-0897 / 847-457-4496. This is for emergency purposes only.
